All Systems Operational

About This Site

Welcome to the Hotel Link status page. Here, you can find real-time updates on the performance and availability of our services, including the booking engine, channel manager, front desk, and other key features. If there are any ongoing issues or scheduled maintenance, we will keep you informed here.

Uptime over the past 90 days. View historical uptime.
API Operational
Hotel Website Operational
Booking Widget Operational
Channel Distribution Operational
Extranet Operational
Sendgrid Email Service Operational
Mobile App Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 22, 2026

No incidents reported today.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

Agoda – YCSAPI Outage Notification
Resolved - We would like to inform you about a technical issue from Agoda causing an outage affecting Agoda Channel Manager API services has been resolved.

Incident timeframe:
- Start time: 15 October 2026, 2:20 PM (GMT+7)
- End time: 15 October 2026, 3:00 PM (GMT+7)
- Status: Resolved

Impact level:
- High
- An outage affected Agoda Channel Manager API services.
- Bookings that were created, updated, or cancelled during the outage period may not have been delivered to the Hotel Link system.

Action required: Hotels are advised to check whether there were any missed bookings during the incident timeframe. If there are any missed bookings, please handle them manually.

Thank you for your understanding.
Oct 16, 02:51 UTC
Booking.com – Outage affecting Reservations API service
Resolved - We are notifying you of a recent, high-priority outage that temporarily disrupted communication on the Booking.com Reservations API. This issue has now been fully resolved.

Incident timeframe:
Start time: 15 October 2026, 11:27:51 AM UTC
End time: 15 October 2026, 09:11:52 PM UTC
Status: Resolved

Impact level:
- High
- Reservation communication through the Booking.com API was disrupted during the outage.
- As an immediate mitigation, Booking.com applied a global hold to prevent reservation timeouts, and this hold will be lifted once the issue is resolved.

Action required: Partners are advised to review and retry any failed reservation requests during the affected timeframe.

All services are now operating normally and reservations are being communicated as expected. Booking.com will continue monitoring the system and take additional actions to mitigate any impact.

Thank you for your understanding.
Oct 16, 02:41 UTC

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

Hopper – Google Cloud Pub/Sub Outage Affecting ARI Endpoints
Resolved - We would like to inform you about a technical issue from Hopper causing 500/504 errors on ARI endpoints has been resolved.
Incident timeframe:
- Start time: 5 October 2026, 23:13 (UTC)
- End time: 6 October 2026, 00:26 (UTC)
- Status: Resolved

Impact level:
- High
- Hopper's ARI endpoints (POST /api/hotels/rates, /inventory, /availability) returned HTTP 500/504 errors after a long hang, caused by a Google Cloud Pub/Sub outage in us-central1.

Hotel Link has re-saved the mapping for all hotels connected with Hopper.

Action required: Please check whether there were any missed bookings during the incident timeframe. If any missed bookings are identified, please handle them manually.

Thank you for your understanding.
Oct 8, 03:56 UTC
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