All Systems Operational

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Welcome to the Hotel Link status page. Here, you can find real-time updates on the performance and availability of our services, including the booking engine, channel manager, front desk, and other key features. If there are any ongoing issues or scheduled maintenance, we will keep you informed here.

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
98.62 % uptime
Today
Hotel Website Operational
90 days ago
100.0 % uptime
Today
Booking Widget Operational
90 days ago
100.0 % uptime
Today
Channel Distribution Operational
90 days ago
99.72 % uptime
Today
Extranet Operational
90 days ago
98.89 % uptime
Today
Sendgrid Email Service Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 7, 2026

No incidents reported today.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

Airbnb – 500 errors across multiple API endpoints
Resolved - We would like to inform you about a technical issue from Airbnb causing 500 errors on API endpoints, mainly affecting the Pricing Settings endpoint, has been resolved.

Incident timeframe:
- Start time: 24 August 2026, 05:45 AM (UTC)
- End time: 24 August 2026, 08:16 PM (UTC)
- Status: Resolved

Impact level:
- High
- The incident may have caused 500 errors across Airbnb API endpoints, mainly affecting the Pricing Settings endpoint.

Action required: Partners should re-save mapping to ensure the data can be synchronized properly.

For further assistance, partners can contact Airbnb via the Support Portal.

Thank you for your understanding.
Aug 25, 04:54 UTC
Booking.com - ARI Update issue
Resolved - An issue affected Booking.com's availability service, which has been resolved.

Incident timeframe:
- Start time: 21 August 2026, 14:25 (CEST)
- End time: 23 August 2026, 16:00 (CEST)
- Status: Resolved

Impact level:
- High
- During this incident, requests to update availability may have timed out or failed.

Action required: There is no action required from your end. The Tech Team will automatically run Save Mapping for all hotels.

Thank you for your understanding.
Aug 25, 03:02 UTC
Identified - We are currently experiencing an issue when updating ARI to Booking.com.

Incident timeframe:
- Start time: 16:30 PM, 22 August 2026 (GMT+7)
- End time: Ongoing
- Status: Investigating

Impact level:
- High
- Hotel Link Connectivity team has contacted Booking.com twice to investigate the issue, but a response has not yet been received.
- Further details regarding the root cause will be provided once both teams have completed the investigation.

Action required: Please inform hotels to manually manage their room availability on Booking.com to avoid overbooking. Once the issue is resolved, the Tech Team will automatically run Save Mapping for all hotels.

Thank you for your understanding.
Aug 24, 03:10 UTC

Aug 24, 2026

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