All Systems Operational

About This Site

Welcome to the Hotel Link status page. Here, you can find real-time updates on the performance and availability of our services, including the booking engine, channel manager, front desk, and other key features. If there are any ongoing issues or scheduled maintenance, we will keep you informed here.

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
Hotel Website Operational
90 days ago
100.0 % uptime
Today
Booking Widget Operational
90 days ago
100.0 % uptime
Today
Channel Distribution Operational
90 days ago
100.0 % uptime
Today
Extranet Operational
90 days ago
100.0 % uptime
Today
Sendgrid Email Service Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 8, 2026
Expedia – Service degradation affecting Product API and Inventory Gateway
Resolved - We are writing to inform you of a recent, unexpected degradation affecting the Product API and Inventory Gateway, which has now been resolved.

Incident timeframe:
- Start time: Wednesday, January 7th, 2026, 10:09 AM (PST)
- End time: Wednesday, January 7th, 2026, 11:50 AM (PST)
- Outage duration: Approximately 1 hour and 41 minutes
- Status: Resolved

Impact level:
- High
- Partners integrating with Expedia APIs experienced failed updates related to ARI API, EQC Availability and Rate API, Product API, and PARR.


Action required: Partners are advised to retry any failed requests that occurred during the incident window.

Expedia confirms that the issue is resolved. All affected services were fully restored by 11:50 AM PST. For further assistance, partners are advised to contact Expedia technical support.


Thank you for your understanding.
Jan 8, 10:44 UTC
Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026
Tiket.com – API issue affecting ARI updates from Channel Manager
Resolved - We are writing to inform you that there was an API issue affecting ARI (Availability, Rates and Inventory) updates for Tiket.com has been successfully resolved.

Incident timeframe:
- Start time: -
- End time: 31 December 2025, 10:30 AM (UTC+7)
- Status: Resolved

Impact level:
- Medium
- Partners integrating with Tiket.com via Channel Manager
- Tiket.com experienced an API glitch when processing multiple ARI restriction data within a single request. In certain cases, some restriction data was not stored even though the API returned a “Success” response.

Action required: Partners are required to perform a full ARI data refresh for all properties to restore previously missing data.

All incoming ARI data is now being saved correctly.

Tiket.com has apologized for the inconvenience and remains available for further support.

Thank you for your understanding.
Jan 2, 04:28 UTC
Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025
Booking.com – Outage affecting Reservations API service
Resolved - We are notifying you of a recent, high-priority outage that temporarily disrupted communication on the Booking.com Reservations API. This issue has now been fully resolved.

Incident timeframe:
• Initial outage notification:
First detected at 28 December 2025, 03:50:46 PM UTC
• Confirmed outage window (resolution email):
Start time: 28 December 2025, 03:54:05 PM UTC
End time: 28 December 2025, 04:12:12 PM UTC
Status: Resolved

Impact level:
- High
- Reservation communication through the Booking.com API was disrupted during the outage.
- As an immediate mitigation, Booking.com applied a global hold to prevent reservation timeouts, and this hold will be lifted once the issue is resolved.

Action required: Partners are advised to review any failed reservation requests during the affected timeframe and retry as needed.

All services are now operating normally. Booking.com will continue monitoring the system and take additional actions to mitigate any impact.

Thank you for your understanding.
Dec 30, 04:23 UTC
Dec 29, 2025
Booking.com – Bug in Connectivity system (Internal Reference: ACI-4395) affecting credit card information updates
Resolved - We are notifying you of a recent, high-priority bug incident that affected credit card information updates from Booking.com. This issue has now been fully resolved.

Incident timeframe:
- Resolved time: 05 December 2025, 13:54:54 (CET)
- Status: Fixed

Impact level:
- Medium
- Specific affected bookings – credit card information was not updated correctly via the API
- Booking.com confirmed a bug affecting credit card information updates

Action required: For affected bookings, properties clients were able to access payment details via the Booking.com extranet

All services are now operating normally.

Thank you for your understanding.
Dec 29, 11:46 UTC
Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

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