All Systems Operational

About This Site

Welcome to the Hotel Link status page. Here, you can find real-time updates on the performance and availability of our services, including the booking engine, channel manager, front desk, and other key features. If there are any ongoing issues or scheduled maintenance, we will keep you informed here.

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
98.93 % uptime
Today
Hotel Website Operational
90 days ago
100.0 % uptime
Today
Booking Widget Operational
90 days ago
100.0 % uptime
Today
Channel Distribution Operational
90 days ago
99.98 % uptime
Today
Extranet Operational
90 days ago
100.0 % uptime
Today
Sendgrid Email Service Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 17, 2025

No incidents reported today.

Jul 16, 2025

No incidents reported.

Jul 15, 2025
Hotelhub Platform Outage
Resolved - Hotelhub experienced a platform-wide outage that may have disrupted channel manager operations. The technical team investigated and has now resolved the issue. Full functionality has been restored.

Incident timeframe:
- Start time: July 15, 2025 (exact time not specified)
- End time: July 15, 2025 (7:07 PM GMT+7)

Urgency level: Medium
Impact level: All partners using the Hotelhub platform

Resolution update: The system is now back online and operating normally. No further action is required from your end. If you experience any lingering issues, please contact the Hotelhub connectivity team.
Jul 15, 12:15 UTC
Jul 14, 2025
Booking.com Outage impacting Reservations
Resolved - Booking.com experienced a temporary outage that affected reservation delivery. The issue has now been fully resolved, and all services are operating normally. Hotels connected via Hotel Link should now receive bookings as usual.

Incident timeframe:
- Start: 14 July 2025, 10:32:59 UTC
- End: 14 July 2025, 11:58:33 UTC

Urgency level: Medium
Impact level: All hotels using Booking.com connection
Jul 14, 11:58 UTC
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
Scheduled System Update – Hostelworld ARI Service Migration
Completed - The scheduled maintenance has been completed.
Jul 10, 09:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 09:00 UTC
Scheduled - Hostelworld is migrating properties to a new ARI service, affecting the following endpoints:
- Setrates
- Addroomtypes
- Editroomtypes
This migration is part of an ongoing improvement to enhance ARI functionality.

Incident timeframe (scheduled):
- Start time: Thursday, 10 July 2025, 10:00 AM (GMT, UTC+01:00)
- Duration: Approximately 10 minutes

Urgency level: Medium
Impact level: All hotels connected to Hostelworld

Expected impact: During this time, properties may experience temporary interruptions when sending updates to Hostelworld.
Jul 10, 09:00 UTC
Jul 9, 2025

No incidents reported.

Jul 8, 2025
Scheduled Release by Hostelworld
Completed - The scheduled maintenance has been completed.
Jul 8, 10:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 10:00 UTC
Scheduled - Hostelworld will perform a scheduled update to the setrates endpoint on their Property API. This may cause temporary disruptions in API communications.

Incident timeframe:
Start time: Tuesday, July 8, 2025, at 10:00 AM (GMT)
Estimated duration: Approximately 10 minutes

Urgency level: Medium
Impact level: All hotels connected to Hostelworld

During this period, some temporary interruptions or errors may occur when sending updates to Hostelworld via API.
Jul 8, 03:12 UTC
Jul 7, 2025

No incidents reported.

Jul 6, 2025
Tiket.com ARI Delivery Issue
Resolved - Tiket.com encountered a database issue where ARI update requests were returned with successful responses, but the changes were not actually applied. Properties connected during the affected timeframe may not have their data properly updated on Tiket.com.

Incident timeframe:
- Start time: 7 July 2025, 16:50 UTC+0
- End time: 7 July 2025, 17:20 UTC+0

Urgency level: Medium
Impact level: All hotels using Tiket.com

Recommended action:
Please perform a resync or repush ARI updates for properties affected during the specified timeframe to ensure the latest data is applied successfully.
Jul 6, 17:20 UTC
Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

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