We are notifying you of a recent, high-priority incident of Hotel Link that affected integration incident with the Booking.com system. This incident temporarily disrupted communication on the Booking.com Reservations API. This issue has now been fully resolved.
Incident timeframe: Start time: 25 February 2026, 18:25:57 PM UTC End time: 25 February 2026, 19:00:00 PM UTC Status: Resolved
Impact level: - High - Reservation communication through the Booking.com API was disrupted during the outage.
Action required: Partners are advised to review and retry any failed reservation requests during the affected timeframe to ensure all data is properly synchronized.
All services are now operating normally.
Thank you for your understanding.
Posted Feb 26, 2026 - 05:04 UTC
This incident affected: API and Channel Distribution.