Tiket.com encountered a database issue where ARI update requests were returned with successful responses, but the changes were not actually applied. Properties connected during the affected timeframe may not have their data properly updated on Tiket.com.
Incident timeframe: - Start time: 7 July 2025, 16:50 UTC+0 - End time: 7 July 2025, 17:20 UTC+0
Urgency level: Medium Impact level: All hotels using Tiket.com
Recommended action: Please perform a resync or repush ARI updates for properties affected during the specified timeframe to ensure the latest data is applied successfully.