An issue affected Booking.com's availability service, which has been resolved.
Incident timeframe: - Start time: 21 August 2026, 14:25 (CEST) - End time: 23 August 2026, 16:00 (CEST) - Status: Resolved
Impact level: - High - During this incident, requests to update availability may have timed out or failed.
Action required: There is no action required from your end. The Tech Team will automatically run Save Mapping for all hotels.
Thank you for your understanding.
Posted Aug 25, 2026 - 03:02 UTC
Identified
We are currently experiencing an issue when updating ARI to Booking.com.
Incident timeframe: - Start time: 16:30 PM, 22 August 2026 (GMT+7) - End time: Ongoing - Status: Investigating
Impact level: - High - Hotel Link Connectivity team has contacted Booking.com twice to investigate the issue, but a response has not yet been received. - Further details regarding the root cause will be provided once both teams have completed the investigation.
Action required: Please inform hotels to manually manage their room availability on Booking.com to avoid overbooking. Once the issue is resolved, the Tech Team will automatically run Save Mapping for all hotels.