We would like to inform you about a technical issue from Hopper causing 500/504 errors on ARI endpoints has been resolved. Incident timeframe: - Start time: 5 October 2026, 23:13 (UTC) - End time: 6 October 2026, 00:26 (UTC) - Status: Resolved
Impact level: - High - Hopper's ARI endpoints (POST /api/hotels/rates, /inventory, /availability) returned HTTP 500/504 errors after a long hang, caused by a Google Cloud Pub/Sub outage in us-central1.
Hotel Link has re-saved the mapping for all hotels connected with Hopper.
Action required: Please check whether there were any missed bookings during the incident timeframe. If any missed bookings are identified, please handle them manually.
Thank you for your understanding.
Posted Oct 08, 2026 - 03:56 UTC
This incident affected: API and Channel Distribution.