We are notifying you of a recent, high-priority outage that temporarily disrupted communication on the Booking.com Reservations API. This issue has now been fully resolved.
Incident timeframe: • Initial outage notification: First detected at 28 December 2025, 03:50:46 PM UTC • Confirmed outage window (resolution email): Start time: 28 December 2025, 03:54:05 PM UTC End time: 28 December 2025, 04:12:12 PM UTC Status: Resolved
Impact level: - High - Reservation communication through the Booking.com API was disrupted during the outage. - As an immediate mitigation, Booking.com applied a global hold to prevent reservation timeouts, and this hold will be lifted once the issue is resolved.
Action required: Partners are advised to review any failed reservation requests during the affected timeframe and retry as needed.
All services are now operating normally. Booking.com will continue monitoring the system and take additional actions to mitigate any impact.
Thank you for your understanding.
Posted Dec 30, 2025 - 04:23 UTC
This incident affected: API and Channel Distribution.