Expedia – Service degradation affecting Product API and Inventory Gateway

Incident Report for Hotel Link

Resolved

We are writing to inform you of a recent, unexpected degradation affecting the Product API and Inventory Gateway, which has now been resolved.

Incident timeframe:
- Start time: Wednesday, January 7th, 2026, 10:09 AM (PST)
- End time: Wednesday, January 7th, 2026, 11:50 AM (PST)
- Outage duration: Approximately 1 hour and 41 minutes
- Status: Resolved

Impact level:
- High
- Partners integrating with Expedia APIs experienced failed updates related to ARI API, EQC Availability and Rate API, Product API, and PARR.


Action required: Partners are advised to retry any failed requests that occurred during the incident window.

Expedia confirms that the issue is resolved. All affected services were fully restored by 11:50 AM PST. For further assistance, partners are advised to contact Expedia technical support.


Thank you for your understanding.
Posted Jan 08, 2026 - 10:44 UTC
This incident affected: API and Channel Distribution.